Refund policy
Thank you for shopping at Drippedmonk. We take pride in the quality and design of our apparel.
Please note that we do not offer monetary refunds to original payment methods. We strictly offer exchanges or store credit via shopping vouchers for all eligible returns. By making a purchase on our website, you agree to the terms of this policy.
1. Return & Exchange Window
You have 14 days from the date your order was delivered to request an exchange or store credit voucher. Requests made after this window will unfortunately not be accepted.
2. Eligibility Requirements
To be eligible for an exchange or store credit, your apparel item must meet the following conditions:
It must be unworn, unwashed, unaltered, and undamaged.
It must be free of any stains, fragrances, makeup, or pet hair.
It must have all original tags and packaging fully intact.
Non-Returnable Items: Sale items, limited-edition drops, and mystery boxes are considered Final Sale and cannot be exchanged or returned for store credit.
3. Your Options: Exchange vs. Store Credit
Once your return is received and inspected by our team, we will process your choice of one of the following:
Option A: Size/Product Exchange
If you need a different size or want to swap for a different product entirely, we will ship out the replacement item as soon as your return passes inspection.
Note: If the requested size or item is out of stock, we will automatically issue a shopping voucher instead.
Option B: Store Credit Voucher
We will issue a digital shopping voucher sent directly to your registered email address.
The voucher code will be equal to the product purchase price (excluding any original shipping fees).
The voucher can be used exclusively on our official website https://drippedmonk.com/ and is valid for 60 days.
4. How to Start a Return
To initiate an exchange or return for credit, please follow these steps:
Email our support team at support@drippedmonk.com with your Order Number and the reason for the request (e.g., size exchange or store credit).
Attach clear photos of the item if you are reporting a rare manufacturing defect.
Our team will review your request within 24–48 hours and provide you with instructions on where to ship your package.
5. Shipping Costs
Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Tracked Shipping: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit to us.
6. Damaged, Defective, or Incorrect Items (Unboxing Video Required)
We take immense care in quality-checking and packaging our apparel before it leaves our warehouse. In the rare event that you receive a damaged, defective, or incorrect product, you must provide video proof to be eligible for a replacement or shopping voucher.
Mandatory Unboxing Video for Damage Claims: To claim an exchange or voucher for a damaged, defective, or missing item, you must record a continuous, unedited unboxing video starting from the moment you open the sealed shipping courier bag.
Video Requirements: The video must clearly show the shipping label, the package being opened for the first time, and a close-up of the specific defect or damage on the apparel. Videos that are edited, cut, or recorded after the package has already been opened will not be accepted.
Reporting Timeline: You must email this unboxing video along with your order number to our support team at support@drippedmonk.com within 48 hours of delivery.
⚠️ Exception for Size Exchanges: Please note that an unboxing video is NOT compulsory if you are simply requesting a standard exchange for a different size or swapping for a different product, provided the item is returned in its original, unworn condition as detailed in Section 2.